Crisis Response & Assisted Travel
Unexpected situations can disrupt travel or place personnel in difficult or uncertain circumstances. In these moments, organisations require rapid coordination and practical support to help travellers move safely and access assistance.
Stratum Stratum Global Risk provides crisis response and assisted travel coordination for organisations operating internationally. Our operations centre manages incidents and coordinates appropriate support for travellers through our regional network and global partners.
Support may be required due to medical issues, travel disruption, security concerns or broader operational crises.
Immediate Incident Support
When an incident occurs, travellers can contact the Stratum operations centre directly through the Global Traveller platform or through emergency contact channels. Our operations team will assess the situation and coordinate the appropriate response, which may include:
• providing immediate advice and support to travellers
• coordinating local assistance providers
• liaising with employers, insurers or partners
• arranging onward travel or safe accommodation
This ensures that travellers are supported quickly and that organisations remain informed as situations develop.
Assisted Travel & Relocation
In certain situations travellers may need to change plans or relocate from an affected area. Stratum coordinates assisted travel solutions including:
• onward travel arrangements
• relocation to safe accommodation
• coordination of ground transport
• cross-border travel support
These arrangements are coordinated carefully to ensure travellers are able to move safely and efficiently while maintaining communication with their organisation.
Medical Assistance Coordination
If travellers require medical support, Stratum coordinates assistance through local medical providers and global assistance partners.
This may include:
• coordination with hospitals and medical facilities
• medical advice through telemedicine services
• coordination of medical transport where required
• support for travellers during treatment and recovery
The aim is to ensure travellers receive appropriate care while organisations remain informed and supported.
Security & Operational Incidents
In rare cases, travellers may encounter situations involving security risks or broader disruptions. Stratum’s operations team coordinates the appropriate responses, from movement planning, secure transportation to emergency evacuations.
Our response capability is designed to reduce disruption and ensure travellers can continue their journey or relocate safely where necessary.
Aviation & Complex Movements
Where commercial travel options are unavailable or unsuitable, Stratum coordinates specialised transportation solutions. Through trusted aviation partners and regional logistics networks, Stratum coordinates:
• charter aircraft
• coordinated group movements
• cross-border relocation planning
• complex travel movements for organisations and teams
This capability is particularly important when organisations must move personnel quickly or operate in environments where standard travel options may be limited.
Global Coverage
Stratum Global Risk supports organisations travelling internationally.
Within the Middle East, operations are coordinated through Stratum Levant and our regional operational network.
Outside the region, Stratum coordinates assistance through trusted global partners, ensuring travellers can receive support wherever they are operating.
Always Connected
Travellers using the Global Traveller platform remain connected to the Stratum operations centre throughout their journey. This allows our team to monitor incidents, coordinate responses and provide assistance when it is needed most.
Looking for destination-specific travel risk information?
If you are an individual traveller or require general travel risk information, explore our Travel Risk Hub for country and city-level guidance, risk summaries and prectical travel considerations